Merchandise must be unused, uninstalled, undamaged and in resalable condition. Once a product has been installed, it cannot be returned. Thoroughly inspect all products before installation as use will constitute acceptance.
A Return Merchandise Authorization (RMA) number is required to return merchandise. The customer must include this RMA number with the return in order for it to be processed successfully.
Authorized returned merchandise should be carefully packaged, double boxed and returned with the packing slip. Poorly packaged or damaged merchandise may be refused and with no return credit or refund.
A minimum 25% restocking fee will apply for all returns.
Returns for credit will need to be requested within 90 days for plumbing parts and accessories or 60 days for Tubs & Sinks.
Special finish items (Satin Black, Oil Rubbed Bronze, Unlacquered Polished Brass, Unlacquered Raw Brass, and Unlacquered Satin Brass) are a final sale and non-refundable.
The customer is responsible for shipping charges associated with the return of the merchandise (a traceable shipping method is recommended to ensure your return is received).
CREDIT
If you request credit for the returned items, your account will be credited and a credit memo will be emailed to you. Please do not deduct the amount when paying your invoice. If your company requires debit memos to be issued, please call or email accounting@stromliving.com and request the correct amount of credit to be applied.
There will be no RMA/credit issued for purchase orders more than 90 days old. There will be no RMA/credit issued for tubs more than 60 days past the invoice date
