WARRANTY
TUB WARRANTY
Our tubs are warranted to be free of manufacturing and finish defects for a period of 5 years from date of purchase, when properly installed by a qualified, licensed plumber. In most cases, on-site repair of the tub will be accomplished, minimizing the inconvenience to the customer. Most of our Cast Iron Tubs are IAPMO approved.
FAUCET & ACCESSORY WARRANTY
For items other than sinks and tubs, this warranty covers replacement of defective parts, not of complete product, unless deemed necessary by a customer service representative. The warranty does not extend to labor charges or air freight charges when repair or replacement item is needed. The warranty only applies to interior installations. Our products are not warranted for outdoor use.
Effective as of 2015, we now offer a Limited Lifetime Warranty on our cartridges for all of our faucets, for as long as the original purchaser owns the unit. We will provide new cartridges as deemed necessary by our Customer Service Department to the original owner only with provided proof of purchase.
All our ceramic faucet handles are warranted for 5 years from date of purchase. Any ceramic faucet handle developing cracks or chips will be promptly replaced, as a cracked or broken handle may result in personal injury.
Our Finishes include Chrome, Matte Nickel, Polished Nickel, Supercoat Brass, Oil Rubbed Bronze, Satin Black, Unlacquered Satin Brass, and Unlacquered Raw Brass. The Nickel finishes and Unlacquered Brass finishes are "living finishes" and will patina with time. Chrome and Nickel finishes are warranted against defect for a period of 5 years. The Oil Rubbed Bronze and Satin Black finishes are "non-living" fragile finishes that must be inspected prior to installation and are not warranted further. The Unlacquered Brass finishes carry no finish warranty. See our Supercoat Brass finish warranty and proper cleaning instructions below.
LIFETIME SUPERCOAT BRASS WARRANTY
Our Supercoating is a 2 part epoxy, applied electrostatically, and baked on our brass products to insure a lasting shine. It is absolutely guaranteed for as long as the original purchaser owns their home and proper maintenance are followed. The product must be returned to our factory for re-coating. We will re-coat, not replace the product if a defect of the Supercoat finish occurs. Improper maintenance will void the warranty of the finish.
Care and Proper Maintenance of Supercoat Brass - Supercoat brass items should be wiped gently with a soft cloth after each use. It is most important to dry the base areas where the fixtures touch the counters or sink area. Keeping your fixtures as dry as possible will enhance the beauty and add years of enjoyable use.
Plumber's putty should not be used for installation. Use of plumber's putty, detergents, or abrasive cleaners will void the warranty of the finish as they may cause deterioration of the coating. We recommend a bead of waterproof silicone where putty is needed.
INSTALLATION INSTRUCTIONS
Installation instructions are included with every faucet and are available here on our website.
PRICE CHANGES
Prices and products are subject to change without notice. Unless price is protected in writing, shipment will be at prevailing prices.
