Warranty Information

Tub and Sink Warranty

Our tubs are warrantied to be free of manufacturing and finish defects for a period of 5 years from the date of purchase, when properly installed by a qualified, licensed plumber. In most cases, on-site repair of the tub may be performed to minimize inconvenience to the customer.

Faucet & Accessory Warranty

• All items are warrantied to be free of manufacturing and finish defects for 5 years from the date of purchase, when properly installed by a licensed plumber.
• For items other than sinks and tubs, this warranty covers replacement of defective parts, not the complete product, unless deemed necessary by a customer service representative.
• Our technicians will determine whether to repair or replace defective parts. Original parts must be returned before a claim is processed (excluding cartridges).
• Customers will receive a quote for repairs or replacements that fall outside of warranty coverage. Work will only proceed upon customer approval.
• Cartridges are warrantied for 10 years for all faucets, provided Strom Living currently sells and inventories the replacement cartridges.
• Ceramic faucet handles are warrantied for 5 years. Any cracked or chipped handles will be promptly replaced to prevent potential injury.
• Finishes:
  • Chrome, Nickel, and Supercoat finishes are warrantied against manufacturer’s defects for 5 years.
  • Oil Rubbed Bronze, Satin Black, and all Unlacquered Brass finishes must be inspected prior to installation and are warrantied only prior to use. These finishes are not covered once installed. Please refer to care and maintenance instructions.
• Parts or products replaced under a valid warranty claim are covered for the remainder of the original warranty period.

Care, Cleaning, and Maintenance

• Wipe products down with a dry or lightly dampened soft cloth after each use to maintain finish quality.
• Do not clean with abrasive materials such as scouring pads or brushes. Damage from water or water quality is not covered under warranty.
• Use a lacquer-friendly brass polish with a fiberless cloth to gently remove water deposits that may build up over time.
• Failure to follow care instructions will void warranty coverage. The use of plumber's putty, detergents, acids, waxes, or abrasive cleaners can damage finishes and void the warranty.
• Avoid using the following chemicals:
  • Naphtha
  • Amyl Acetate
  • Hydrogen Peroxide Solution
  • Toluene
  • Ethyl Acetate
  • Lye (drain cleaner additive)
  • Acetone
  • Bleach

Strom Living reserves the right to determine whether damage was caused by improper care, cleaning, or maintenance.

Installation Instructions

• Installation instructions are included with every faucet and available on our website: stromliving.com
• Do not use plumber’s putty for installation. Use a bead of waterproof silicone where needed.
• Use Teflon tape on threading to protect against leakage.
• Strom Living reserves the right to determine whether damage was caused by improper installation.

Price Changes

Prices and products are subject to change without notice. Unless price is protected in writing, shipment will be at prevailing prices.

Exclusions and Disclaimers

• All warranty coverage is for normal domestic use only and excludes damage resulting from misuse, freezing water, abuse, neglect, accidental damage, wear and tear, excess mineral deposits, or improper installation.
• Warranty coverage applies to interior installations only. Products are not warrantied for outdoor use.
• Warranty does not cover products purchased through unauthorized sellers, unless otherwise required by law.
• Warranty coverage does not extend to labor charges, air freight charges, or damages incurred during installation, replacement, or repair.

We only sell wholesale to qualifying trade accounts.